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It takes them an average of 21 minutes from when you order to when your food arrives curbside. When they reached out to us with an offer to tour the kitchen and try the food we immediately said yes, because one thing we’re obsessed with is (good) delivery food.ĬlusterTruck’s business model is this: use technology to deliver the best quality food you can at an affordable price. Luckily there is now an establishment that is working to change the food delivery game and it’s called ClusterTruck. Finally, your sustenance hath arrived! Cold! DAMMIT! The whole night is ruined and everything is terrible. You place your order and sit back and wait. So, delivery it is! The surcharge is crazy because more than just you had this idea tonight, but you press on. You just cleaned the kitchen (or it’s super dirty), and you just can’t bring yourself to make another meal this week. We’re getting it to you faster than you could pick it up.It’s Sunday. “So, your food is never going to be more than 6 or 7 minutes old.

“The driver gets the food as soon as the food is done and we only deliver within a 6- to 7-minute radius of the kitchen,” Baggott said. “We’re fortunate to provide restaurant jobs when most restaurants are shedding employees.” “It’s adding jobs, especially in the restaurant industry which is really under the gun,” Baggott said. There are approximately 15 employees at the Fishers store.

The pandemic accelerated everything.”īaggott said Kroger uses ClusterTruck’s software technology in the kitchen. These are trends that have been happening, anyway. Feeding people lunch is a big thing, and dinner is as well. “You got moms and dads working from home and kids working from home for school. “We’re finding huge demand from households now,” he said. With the technology initiatives fostered by (Launch Fishers founder) John Wechsler and Mayor Scott Fadness, it seemed like a natural thing to do.”īaggott said prior to the COVID-19 pandemic, about half of ClusterTruck’s business was from other businesses. A lot of our customers work in downtown Indy and live in Fishers. We are in Columbus, Ohio and Kansas City. “We’re in Carmel, Broad Ripple and downtown Indy.

“Fishers is one of our most requested locations,” Baggott said. Customers can order from a menu of more than 80 meals. Different from the off-site concept, the new concept will repurpose approximately 1,200 square feet at the two participating stores in Fishers and Dublin, Ohio, to create a culinary space for ClusterTruck staff to prepare meals for quick delivery and in-store pickup. Kroger and ClusterTruck’s on-site kitchens were developed from the momentum and insights of an informative pilot launched in December 2019 in Carmel, Indianapolis and Columbus, Ohio. “But obviously, the journey of 1,000 miles begins with a single step,” said Baggott, who said the initial response has been strong. It’s just a natural partnership.”īaggott said the idea is the kitchen can be placed at more Kroger stores in the future. “We leverage a lot of technology and software and coupling that existing infrastructure. We’ve been very successful in delivering food in under 22 minutes. Nobody is really doing it correctly, except for ClusterTruck. The fastest-growing segment of food is prepared food delivered to the home. “That’s their business and they are very forward thinking for a lot of groceries. “They are looking to feed customers how they want to be fed,” Indianapolis-based Baggott said. The second is set to open soon at a Kroger in Dublin, Ohio, just outside Columbus. 8 at Kroger, 9799 East 116th Street, Fishers. (Submitted photo)ĬlusterTruck CEO and co-founder Chris Baggott is convinced Kroger is the perfect fit for a national partnership with his company.ĬlusterTruck’s on-site ghost kitchen debuted Oct. 8 at the Kroger store at 9799 East 116th Street, Fishers.

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